August 7 — Many of you know that I take great pride in my ability to write a kick-butt customer service letter. I have high customer service standards as my old roommate, Kathy, worked at Orange Julius in the High Point Mall for many years and mastered the fine arts of customer service. You know about my letter to Jeffrey Immelt at GE just prior to a significant stock down turn. Coincidence? I think not.
So here is a recap of my Staples Customer Service Experience. Time Spent: 9 minutes. (more…)